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We received a CF-28 form from Customs, a Request for Information. How should this be handled?
A formal "Request for Information" under 19 CFR 151.11 can be issued to an importer by CBP to provide samples of merchandise and additional information concerning the importer, its transactions in general, or a particular entry transaction.
Typically, the form requests information related to classification, valuation, relationship between the importer and the seller, and any additional information that the Customs Import Specialist Team deems necessary.
Caution should be exercised when answering questions from CBP. You or your broker may be able to provide certain specific information about a transaction but may not realize the full legal ramifications of your answers. In many cases, legal counsel should be consulted prior to responding.
An importer is typically given 30 days to respond in writing to a CF 28, though additional time may be allowed. A written request for an extension should be submitted in advance of the deadline.
An importer needs to give proper attention to the handling of a CF 28, as frequently this form precedes actions by Customs to advance the duty rate, increase the valuation of imports, or even start a penalty action against an importer. If not properly and promptly complied with, CBP may make a demand under the importer's bond for the return of merchandise to CBP custody.
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